Common Macintosh problems

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Common Macintosh problems

Choose the item that best describes the problem:

Problems in the Chooser

Printing errors

USB problems

OS X problems

Problems in the Chooser

Symptom

Possible cause

Solution

LaserWriter icon does not
appear in the Chooser.

(HP LaserJet 1320 series
printer)

Software not installed correctly.

The LaserWriter 8 driver should
be present as a part of the
Mac OS. Make sure that the
LaserWriter driver is in the
Extensions folder within the
systems folder. If not, install the
LaserWriter driver from your
Mac OS CD.

The HP LaserJet printer driver
icon does not appear in the
Chooser.

(HP LaserJet 1160 printer)

The software was not installed
properly.

Reinstall the software.

Printer name does not appear
in the printer list.

Make sure the cables are
connected correctly, the printer
is on, and the Ready light is on.

Verify that the printer driver is
installed.

Make sure the correct printer
driver has been selected in the
Chooser.

Use the HP LaserJet driver for
the HP LaserJet 1160 printer.

Use the LaserWriter 8 driver for
the HP LaserJet 1320 series
printer.

The printer driver does not
automatically set up your
selected printer even though
you clicked Auto Setup in the
Chooser.

(HP LaserJet 1320 series
printer)

Reinstall the printer software.

Select an alternate PPD.

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Printing errors

Symptom

Possible cause

Solution

You cannot use the computer
while the printer is printing.

Background Printing has not
been selected.

LaserWriter 8.3

Turn Background Printing on in
the Chooser. Status messages
will now be redirected to the
Print Monitor allowing you to
continue working while the
computer is processing data to
be sent to the printer.

LaserWriter 8.4 and higher

Turn Background Printing on
by selecting File, Print Desktop,
and Background Printing.

An encapsulated PostScript
(EPS) file does not print with
the correct fonts.

This problem occurs with some
software applications.

Try downloading the fonts
contained in the EPS file to the
printer before printing.

Send the file in ASCII format
instead of binary encoding.

Your document is not printing
with New York, Geneva, or
Monaco fonts.

Select Options in the Page
Setup dialog box to deselect
substituted fonts.

USB problems

Symptom

Possible cause

Solution

Unable to print from a third-
party USB card.

This error occurs when the
software for USB printers is not
installed.

When adding a third-party USB
card, you might need Apple's
USB Adapter Card Support
software. The most current
version of this software is
available from Apple's web site.

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Symptom

Possible cause

Solution

A USB-connected HP LaserJet
printer does not appear in the
Chooser.

This problem is caused by
either a software or hardware
component.

Software troubleshooting

Check that your Macintosh
supports USB.

Verify if your Macintosh
has Mac OS 8.6 or later.

Hardware troubleshooting

Check that the printer is
turned on.

Verify that the USB cable
is properly connected.

Check that you are using
the appropriate high-speed
USB cable.

Ensure that there are not
too many USB devices
drawing power from the
chain. Disconnect all
devices from the chain and
connect the cable directly
to the USB port on the
host computer.

Check to see if there are
more than two non-
powered USB hubs in a
row on the chain.
Disconnect all devices
from the chain and
connect the cable directly
to the USB port on the
host computer.

Note

The iMac keyboard is a non-
powered USB hub.

The LaserWriter driver does
not display USB devices in the
Chooser.

For the HP LaserJet 1320
series printer, use the Apple
Desktop utility to set up the
printer.

USB problems (continued)

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OS X problems

Symptom

Possible cause

Solution

Printer features do not appear.

The wrong PPD is selected for
the printer.

Verify which PPD is selected
as follows:

In the Print dialog box, click
Summary. Verify that the "PPD
for:" setting is correct.

If the PPD setting is incorrect,
delete the printer in the Print
Center and add it again. You
might need to manually select
the PPD.

When using OS X v10.2, the
printer is not using
"Rendezvous" (mDNS)

You might need to upgrade
your Internal HP Jetdirect card
to a version that supports
Rendezvous.

Tray 2 does not appear as an
installed option, even though it
is installed on the printer.

(HP LaserJet 1320 series
printer only)

The ability to manually select
installable options is supported
only in Mac OS X v10.2 and
later.

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